Refund & Returns Policy

At AppleComputersPK, customer satisfaction is our priority. We strive to provide high-quality products and services, and we understand that occasionally, you may need to return or exchange a purchase. This policy outlines our refund and return process.

1. Eligibility for Returns

1.1. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

1.2. Returns must be initiated within 7 days from the date of delivery.

1.3. Certain items, such as software or downloadable products, may not be eligible for returns. Please refer to product descriptions for any specific return restrictions.

2. Non-Returnable Items

2.1. Non-returnable items include:

  • Downloadable software products
  • Gift cards
  • Any items marked as non-returnable in the product description

3. Procedure for Cancellation and Refund Process

3.1. To cancel an order, customers must contact customer service through email, phone, or the official WhatsApp provided on the company’s website.

3.2. Customers must provide relevant order information, including the order number, customer name, and reason for cancellation.

3.3. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

3.4. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 business days.

4. Partial Refunds

4.1. In certain situations, only partial refunds may be granted, such as:

  • Items not in original condition, damaged, or missing parts not due to our error
  • Items returned after the specified return period

5. Exchanges

5.1. We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@applecomputerspk.com.

6. Return Shipping

6.1. Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

6.2. If you receive a refund, the cost of return shipping will be deducted from your refund.

6.3. For items damaged in transit or if you receive the wrong item, please contact us to arrange return shipping.

7. Late or Missing Refunds

7.1. If you haven’t received a refund after the processing period, please:

  • Check your bank account
  • Contact your credit card provider, as processing times may vary
  • If you still have not received your refund, contact us at contact@applecomputerspk.com.

8. Contact Us

For any questions or concerns regarding returns and refunds, please reach out to our customer support team: