Delivery & Return Policy
At Apple Computers PK, we are committed to providing fast, reliable, and affordable delivery options throughout Pakistan. Whether you're purchasing cutting-edge software, hardware, or accessories, we ensure your products are delivered with care and precision. Here’s an overview of our delivery and return services:
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Delivery Options Overview
We offer multiple delivery methods to meet your needs:
- Order Your Product and Choose a Delivery Method
Select your desired product, add it to the cart, and proceed to checkout. Choose your delivery option for convenience. - Receive Confirmation
After placing your order, you’ll receive a confirmation message with tracking details. - Wait for Delivery
Standard and next-day delivery options ensure your order arrives on time. - Pick Up Your Order
Alternatively, you can opt to collect your order from our designated location.
Delivery Charges and Timelines
Small Items (e.g., software keys, USBs)
- Standard Delivery
- Timeline: 3–5 working days
- Orders over PKR 30,000: Free
- Orders under PKR 30,000: Starting from PKR 500
- Next-Day Delivery
- Available for PKR 800+
- Delivery cut-off time: 7:00 PM
Large Items (e.g., desktops, monitors)
- Standard Delivery
- Timeline: 2 working days
- Charges start at PKR 1,000
- Next-Day Delivery
- Timeline: Next working day
- Charges start at PKR 1,500
Product Return Policy
At Apple Computers PK, customer satisfaction is our priority. If you’re not happy with your purchase, we offer a transparent return policy to ensure a hassle-free experience.
Conditions for Product Returns
To qualify for a return, the following conditions must be met:
- Product Condition
- The product must be unused, unopened, and in its original packaging (including seals and labels).
- No damage to the product or its accessories is allowed.
- Timeframe
- Returns are accepted within 14 days of receiving your product. Please ensure you initiate the return request within this timeframe.
- Proof of Purchase
- A valid purchase receipt or order number must be provided.
- Accessories and Packaging
- All original accessories, manuals, and warranties must be returned with the product. Missing items may result in rejection of the return request.
Non-Eligible Items for Return
Certain items cannot be returned, including:
- Digital software licenses that have been activated.
- Customized or special-order products.
- Items damaged after delivery or due to improper handling.
Steps for Returning a Product
Follow these simple steps to return your product:
- Initiate the Return
- Contact us at contact@applecomputerspk.com or call +92 323 6999 049 to initiate the return request. Provide your order details and reason for the return.
- Approval of Return Request
- Once approved, you’ll receive return instructions, including the address for sending the product back.
- Return the Product
- Pack the product securely in its original packaging, ensuring all components are intact.
- Send the product using a reliable courier service.
- Inspection and Refund
- Upon receiving the product, our team will inspect it to confirm it meets the return conditions.
- Refunds or exchanges will be processed within 7 working days after approval.
Refund and Exchange Process
- Refund Mode: Refunds are processed via the original payment method.
- Exchange Option: If you prefer, we can exchange your returned product for another item of equal value.
Important Notes
- Returns without prior approval will not be accepted.
- Any product found to be damaged or unpacked will not qualify for a refund or exchange.
Frequently Asked Questions (FAQs)
- Where’s my order?
You can track your order using the details sent to you via email or SMS. If you face issues, contact us at contact@applecomputerspk.com. - Do you deliver on public holidays?
Public holiday deliveries may be limited. Check with our support team for availability. - Is next-day delivery available everywhere?
Next-day delivery is available in major cities. Remote areas may take longer. - Do I need to sign for my delivery?
Yes, for security reasons, a signature is required for high-value orders.
Why Shop with Us?
- Reliable Delivery Partners: Trusted couriers across Pakistan.
- Affordable Options: Free delivery on orders above PKR 30,000.
- Easy Returns: Transparent policies designed for your convenience.
For more information, contact us:
📞 +92 323 6999 049
📧 contact@applecomputerspk.com