Delivery & Return Policy

At Apple Computers PK, we are committed to providing fast, reliable, and affordable delivery options throughout Pakistan. Whether you're purchasing cutting-edge software, hardware, or accessories, we ensure your products are delivered with care and precision. Here’s an overview of our delivery and return services:

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Delivery Options Overview

We offer multiple delivery methods to meet your needs:

1. Order Your Product and Choose a Delivery Method
   Select your desired product, add it to the cart, and proceed to checkout. Choose your delivery option for convenience.
2. Receive Confirmation
   After placing your order, you’ll receive a confirmation message with tracking details.
3. Wait for Delivery
   Standard and next-day delivery options ensure your order arrives on time.
4. Pick Up Your Order
   Alternatively, you can opt to collect your order from our designated location.

Delivery Charges and Timelines

Small Items (e.g., software keys, USBs)

• Standard Delivery
  • Timeline: 3–5 working days
  • Orders over PKR 30,000: Free
  • Orders under PKR 30,000: Starting from PKR 500
• Next-Day Delivery
  • Available for PKR 800+
  • Delivery cut-off time: 7:00 PM

Large Items (e.g., desktops, monitors)

• Standard Delivery
  • Timeline: 2 working days
  • Charges start at PKR 1,000
• Next-Day Delivery
  • Timeline: Next working day
  • Charges start at PKR 1,500

Product Return Policy

At Apple Computers PK, customer satisfaction is our priority. If you’re not happy with your purchase, we offer a transparent return policy to ensure a hassle-free experience.

Conditions for Product Returns

To qualify for a return, the following conditions must be met:

1. Product Condition
   • The product must be unused, unopened, and in its original packaging (including seals and labels).
   • No damage to the product or its accessories is allowed.
2. Timeframe
   • Returns are accepted within 14 days of receiving your product. Please ensure you initiate the return request within this timeframe.
3. Proof of Purchase
   • A valid purchase receipt or order number must be provided.
4. Accessories and Packaging
   • All original accessories, manuals, and warranties must be returned with the product. Missing items may result in rejection of the return request.

Non-Eligible Items for Return

Certain items cannot be returned, including:

• Digital software licenses that have been activated.
• Customized or special-order products.
• Items damaged after delivery or due to improper handling.

Steps for Returning a Product

Follow these simple steps to return your product:

1. Initiate the Return
   • Contact us at contact@applecomputerspk.com or call +92 323 6999 049 to initiate the return request. Provide your order details and reason for the return.
2. Approval of Return Request
   • Once approved, you’ll receive return instructions, including the address for sending the product back.
3. Return the Product
   • Pack the product securely in its original packaging, ensuring all components are intact.
   • Send the product using a reliable courier service.
4. Inspection and Refund
   • Upon receiving the product, our team will inspect it to confirm it meets the return conditions.
   • Refunds or exchanges will be processed within 7 working days after approval.

Refund and Exchange Process

• Refund Mode: Refunds are processed via the original payment method.
• Exchange Option: If you prefer, we can exchange your returned product for another item of equal value.

Important Notes

• Returns without prior approval will not be accepted.
• Any product found to be damaged or unpacked will not qualify for a refund or exchange.

Frequently Asked Questions (FAQs)

1. Where’s my order?
   You can track your order using the details sent to you via email or SMS. If you face issues, contact us at contact@applecomputerspk.com.
2. Do you deliver on public holidays?
   Public holiday deliveries may be limited. Check with our support team for availability.
3. Is next-day delivery available everywhere?
   Next-day delivery is available in major cities. Remote areas may take longer.
4. Do I need to sign for my delivery?
   Yes, for security reasons, a signature is required for high-value orders.

Why Shop with Us?

• Reliable Delivery Partners: Trusted couriers across Pakistan.
• Affordable Options: Free delivery on orders above PKR 30,000.
• Easy Returns: Transparent policies designed for your convenience.

For more information, contact us:
📞 +92 323 6999 049
📧 contact@applecomputerspk.com
Office No. 249, Street No. 02, Shah Faisal Colony Lahore Road, Burewala, Punjab, Pakistan - 61010.